Fix Cannot Connect to iTunes Store on Your iPhone/iPad

Part 1: Main Reasons Behind "Cannot Connect to iTunes Store" Issue on iOS Devices

Before diving into the solutions, it's essential to understand the potential reasons behind this error. Here are the most common causes:

1. Network Connection Issues

A weak or unstable internet connection is often the primary culprit. Ensure that your device is connected to a stable Wi-Fi network or cellular data.

2. Apple Server Status

Sometimes, the issue isn't on your end. Apple's servers might be down for maintenance or experiencing high traffic.

3. Incorrect Date and Time Settings

Incorrect date and time settings can interfere with your device's ability to connect to the iTunes Store.

4. Outdated iOS Version

Running an outdated version of iOS can cause compatibility issues, preventing your device from connecting to the iTunes Store.

5. Software Glitches

Temporary software glitches and bugs can sometimes cause connectivity issues.

6. Restrictions Settings

Parental controls or other restrictions on your device might be blocking access to the iTunes Store.

Part 2: 10 Ways to Fix "Can't Connect to the App Store, iTunes Store," etc.

Whenever you face the can't connect to iTunes store error, it is mainly due to your internet connection issues (at most times due to a slow network). It can also happen if you try accessing the app store when it is getting updated. But, other than these two prime issues, there are a few other reasons too for this error. So, let’s take a look at the top 10 ways to fix this iTunes.

1. Disable/Enable the Parental Controls on your Apple Device

This is one of the perfect methods for any iOS user. As, the “we could not complete your iTunes store request” error is usually caused due to this error. Follow the steps given below:

• Step 1. You have to launch iTunes and go to the Preferences' menu that will be located on the Top menu.

• Step 2. Then, find the “Parental Control” option. Disable the “user access” to “iTunes Store”. Now you should allow the access to iTunesU.

• Step 3. Now, quit iTunes and relaunch it. Following this method, if you can access the iTunesU without any issues, then you should go back to Parental control menu. From there you should enable the access to iTunes store.

• Step 4. Now, exit from the iTunes and re-launch it. You can now access your desired iTunes store.

2. Fix your internet connection

As we already mentioned, this issue can occur due to your data connection too. So, you have to ensure that your network is configured correctly. Follow the steps given below:

• Step 1. If you are using a Wi-Fi connection then ensure that your Wi-Fi is within your range.
• Step 2. Ensure that your Wi-Fi allows connection with the Net.
• Step 3. Try by Reset your Wi-Fi. You can do this by simply restarting the device all over again.

3. Restart your Network

The most common issues faced by any iOS user is usually related to their mobile data. So, if you too use your mobile data to access the internet, then you should give this method a try. Follow the steps given below:

• Step 1. Turn your mobile data off and then turn it on all over again.
• Step 2. Ensure that your data plan is active.
• Step 3. Try opening some other application/website, just to ensure that it isn’t a problem related to your data carrier.

4. Switch from Mobile Network to Wi-Fi

You can term this method to be primitive and may be childish. But, you must remember that anything is acceptable, as long as it works. So, try to switch from your mobile data to your Wi-Fi, and vice versa (if you are using Wi-Fi, in the first place). To check whether this method works for you or not, follow the steps given below:

• Step 1. Change your internet connection source (Wi-Fi to mobile data or vice versa).
• Step 2. Quit the iTunes app (you have to close it in recent app menu).
• Step 3. Now you have to relaunch the iTunes store app on your Apple device.

Most probably, this should fix the cannot connect to iTunes store error.

5. Modify the Date & Time of your Device

This method has been popular for a long time now. Many people thought that it used to work in the past, but according to the recent reports, this even works now. Follow the steps given below:

• Step 1. You should choose Settings, select the General option and then choose the “Date & Time”.
• Step 2. Now you have to turn “Set Automatically” to ON.
• Step 3. Now try to relaunch the iTunes Application.

6. Software Update

An outdated operating system can be one of the prime reasons behind this issue. Go to the settings and select “Software Update” to check your iOS edition. You also have to ensure that:

• Your Mac has the latest OS installed too.
• Make sure that your Safari is updated.

7. Troubleshoot your Firewall

The firewall on your PC may be the reason behind can't connect to iTunes store issue. Follow the steps given below:

a. Fix Firewall issue on Windows PC

• Step 1. You have to go to the Accessibility settings and allow iTunes access to your Internet.
• Step 2. You can disable the proxies if you consider them to be the real issue.
• Step 3. If it is not solved, you can contact your internet provider. They should enable the “ports and proxies”.

b. Fix Firewall issue on Mac

• Step 1. If you have the firewall on your Mac, it might be preventing your computer to connect to the network. So, you have to configure it accordingly.
• Step 2. Sometimes, your connection may be affected due to Keychain issues. Resetting it might help you to a great extent.

8. Reboot Your Device

Now let’s get to the easiest method, yet the most useful (at times). You can try rebooting your device to fix cannot connect to iTunes store issue. This will reset your connection, app store, and all other settings and might help to resolve the error. Alternatively, try to perform a simple Hard-Reset. For this:

• Step 1. You have to press and hold the lock button along with the home button, you have to hold them until your device screen turned blank.
• Step 2. Now, keep pressing the power button until the Apple logo appears. This must solve the issue.

9. Update the App Store App

An outdated iTunes Store might be the main reason for this error. So, you have to ensure that your Store app is up to date. You have to update it if necessary. Now, try to restart the iTunes store application and this will fix “we could not complete your iTunes store request” error.

10. Remove and reinsert your SIM

Last but not the least, you can try to remove your SIM card and try to replace it inside your Apple Device. Although, this process will be helpful only if you use your mobile data to connect to the internet. Follow the steps given below:

• Step 1. Switch off your iPhone/iPad and remove the SIM card with the ejector tool that came with your iPhone.
• Step 2. Now replace it with the device and power your iPhone/iPad.
• Step 3. Turn your data connection and try to relaunch the iTunes Store.

Part 3: How to Repair iOS System with Dr.Fone

If none of the above methods work and you are still encountering the "Cannot Connect to iTunes Store" issue, you might need to repair your iOS system. Dr.Fone - System Repair (iOS) is a reliable tool for fixing various iOS issues.

Dr.Fone - System Repair (iOS)

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• Fixes various iOS issues like iPhone stuck on Apple logo, white screen, stuck in recovery mode, etc.
• Works smoothly with all versions of iPhone, iPad, and iPod touch.
• Retains existing phone data during the fix.
• Easy-to-follow instructions provided.

Available on: Windows Mac

Try Dr.Fone Repair

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Dr.Fone - System Repair (iOS) can address underlying system problems that might be causing the connectivity issue. Follow these steps to use Dr.Fone:

• Step 1. Visit the official website to download the software. Launch Dr.Fone and connect your iPhone or iPad to your computer.
• Step 2. Click on "System Repair" and select " Standard Repair" to fix the issue without data loss.

• Step 3. Once you have put your iPhone device in Recovery Mode, Dr.Fone will prompt you to download the correct firmware for your device. Simply follow the on-screen instructions..
• Step 4. Once the firmware is downloaded, click "Fix Now" to begin the repair process. Your device will restart and should now be able to connect to the iTunes Store.

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Conclusion

In this article, we discussed the top 10 methods to fix cannot connect to iTunes store issue. I hope that anyone of this method will surely help you to iTunes cant connect to iTunes store error. All the fixes have been explained in the simplest manner possible, to allow anyone to understand it. If all else fails, Dr.Fone offers a comprehensive solution to repair your iOS system. Lastly, I hope that you enjoyed reading this article.