Privacy Policy

Last updated: April 18, 2025

Wondershare ( “we”, “us”, or “our”) are committed to protecting and respecting your privacy. By this Privacy Policy (the “Policy”), we describe how we might collect, store, use, and/or share (“process”) your personal data when you use our PDF tools (“Services”) which includes:

• our website at https://pdf.wondershare.com/, https://www.hipdf.com/ and its subpages (the “Site”)
• PDF Element application, PDF Reader application (including iOS, Android, Windows, Mac) and other software, features or content provided by us (collectively the “App”)
• PDFelement Cloud
• all functionality that we make available and any other product or services that link to this Policy

We provide the above-mentioned Services to individuals and enterprises. Accordingly, Wondershare is data controller with respect to individuals’ personal data that we collect and process in connection with the Services; and Wondershare is data processor with respect to the personal data of authorized users of enterprise accounts that we collect and process in connection with the Services.

Please note that when you register for an account in our Services, we automatically generate a unique, unified Wondershare ID for you, ensuring a consistent and streamlined user experience. Such Wondershare ID extends across multiple services, including video editing tools, diagram and graphics tools, data recovery tools. Each of these services may operate under its own privacy policy tailored to its specific features and data processing practices. Please review the individual privacy policies associated with each service.

Summary of this Policy

What data do we collect about you? When you visit, use, or navigate our Services, we may process your personal data depending on how you interact with us and the Services, the choices you make, and the features you use. We may also collect information from third parties, such as when you use third party accounts to log-in. For more information, please refer to 1. Personal Data We Collect.

Do we process any sensitive personal data? We may collect sensitive personal information as defined by specific jurisdictions. For example, files uploaded by users may constitute sensitive personal information as defined under U.S. law. For more information, please refer to 1. Personal Data We Collect.

We use cookies and other technologies to track the use of our Services. To learn about opportunities to choose not to allow cookies, click Cookies Preference. Learn more about how we use cookies and other technologies at 3. Cookies and Other Tracking Technologies.

How do we process your personal data? We process your personal data to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your personal data for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information at 2. How We Use Your Data and the Legal Basis for These Uses.

In what situations and with which parties do we share personal data? We may share your personal data in specific situations and with specific third parties (e.g., technology services and business support). We may also be required to disclose certain personal data about you in response to any legal procedures or requests from regulatory authorities, for audit purposes, in the event of mergers, acquisitions, sale of assets, or transfer of services, and in other circumstances specified under 4. How We Share Your Personal Data.

How do we transfer your data globally? Due to the international operation of our business, your personal data may be accessed from and transferred to jurisdictions outside of where you are located. In the event of a cross-border transfer of personal data, we take appropriate measures to provide an adequate level of protection for your personal data. For more information, please refer to 6. International Transfers of Personal Data.

How do we keep your personal data safe? We have organizational and technical processes and procedures in place to protect your personal data. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

How do we protect minors? We do not knowingly collect personally identifiable information data directed at children under 16.

What are your rights regarding the processing of your personal data? Depending on where you are, you may have certain rights with respect to your personal data. For more information, please refer to 9. Your Privacy Rights. In particular, if you are a California resident, certain state data privacy legislations may entitle you to additional rights as detailed under 10. Additional U.S. State Disclosures.

Changes to this Policy and Contact Us. We recommend that you regularly check the latest version of this Policy through our Services. If you have any questions or comments regarding this Policy and/or other privacy practices, want to exercise any rights you may have, please contact us by privacy@wondershare.com.

Table of Contents

1. Personal Data We Collect

2. How We Use Your Data and the Legal Bases for These Uses

3. Cookies and Other Tracking Technologies

4. How We Share Your Personal Data

5. Data Security and Retention Process

6. International Transfers of Personal Data

7. Information About Other Individuals

8. Children

9. Your Privacy Rights

10. Additional U.S. State Disclosures

11. Third Party Services

12. Update To This Policy

13. Contact Us

1. Personal Data We Collect

Depending on the relevant circumstances and applicable local laws and requirements, we will collect some or all the data listed below to enable us to provide our Services to you. To the extent applicable, such information may include:

1.1. Personal data that you provide to us

i. Account Information. When you create an account (Wondershare ID), we will collect information including your email address and phone number. This information aids in setting up and maintaining your account. The creation of a Wondershare ID is not required. You may choose to create a Wondershare ID for better experience with our services. It allows you to use PDFelement Cloud services, share your documents with different users, and provides a free trial of our AI powered features.

ii. Basic Profile Information. After creating a Wondershare ID, you can choose to complete your profile in the Account Center. This includes your first name, last name, nickname, country/region, birthday, all of which would be optional depending on your choice. If you refuse to provide such information, it will not affect your use of our basic services such as PDF editing and reading.

iii. Your documents and files. When you use PDF editing and reading functions, we may collect the files, images, and electronic signatures you upload. When you upload, edit, or read PDF files, your documents and files are by default stored on your local device, unless you actively choose to upload them to PDFelement Cloud. Your local file data is entirely under your control, and we assume no responsibility for the content of these files.

If you use PDFelement Cloud, you can store electronic signatures and documents online, making them accessible for signing and managing on any device anytime and anywhere. Our cloud services are solely for your convenience—we do not access, extract data from, or back up temporarily uploaded or processed files. Your file content remains private and is not monitored without your explicit permission.

iv. User shared information in cloud service. When you use PDFelement Cloud services to share files with a designated person, request a signature, or collaborate on documents, we may also collect information including the recipient’s name, email address, as well as any document verification code and deadline you set.

You acknowledge that when you create a link or send an email notification to share your file via PDFelement Cloud, your nickname, email address, profile picture, and the shared content will be visible to the recipients and collaborators. These individuals may use PDFelement’s collaboration features to interact with you, including highlighting text, underlining text, striking through text, adding text comments, drawing, and adding sticky notes.

v. Interaction Information. When you use our AI powered features, including AI Assistance, AI Chat, AI Summarize, AI Translate, AI Grammar Check, AI Generate, and AI Writing Detect, we will collect your input data (“Inputs”), such as files, text, images, voice messages, and your instructions. Based on your Inputs and the files you upload, we generate responses (“Outputs”). You can choose the response language, tone, and specify industry-related information. Additionally, you may provide feedback on Outputs by selecting like or dislike.

vi. Feedback Information. This includes your feedback on complaints and communications with our customer service, including feedback content, device type (e.g., iPhone), issue details, email address, issue log files, and customer support communication records. We are dedicated to offering efficient response, ensuring that your issues are promptly resolved. If you refuse to provide the feedback Information, it will not affect your use of our Services.

1.2. Personal data that we automatically collect or generate about you

i. Usage data relating to your use of the Services, which reveals your preferences, interests, or manner of use of the Services and the times of use, including your click, browsing, and editing activity. We would collect your usage data via cookies and similar technologies. For more information, please refer to Section 3 of this Policy.

ii. Device and network data that may be associated with your device or browser, including device identification information (such as IMEI, Android ID, and OAID), as well as network information (including network provider and type, network category, WiFi details, IP address, network connection status, and WiFi connection time). .

1.3. Personal Data provided to us by third parties

i. Account Information. If you choose to register or log in through social media or other third-party services (such as Google, Facebook, Twitter and Microsoft), we will collect the corresponding account information based on your authorization. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, and profile picture.

ii. Payment Information. We utilize third-party payment services (such as Google Pay and Apple Pay) to process transactions. The payment details such as credit card information you provide during the purchase process will be collected by these services. For the completion of the transactions, we may collect some information related to your payment, such as payment status, payment account ID and other information provided by third parties.

1.4. Prohibited data

To better protect your privacy, please do NOT provide the following information with us: (i) personal health data (e.g. medical records or an individual’s health care claim information); (ii) government-issued ID numbers (e.g. driver’s license numbers, Social Security Numbers); (iii) personal financial data or financial account numbers; (iv) personal data of children under 16.

2. How We Use Your Data and the Legal Basis for These Uses

2.1. Legal Basis in General

We will only use your personal data when the applicable laws allow us to. Our legal basis for collecting and using the personal data described in this Policy depends on the personal data we collect and the specific context in which we collect the information:

i. We need to perform a contract with you;

ii. You have given us consent to do so;

iii. In specific jurisdictions, processing your personal data is in our legitimate interests, including

• providing, maintaining and marketing our Services;
• detecting, preventing and enforcing violations of our Termsof Use including misuse of Services, fraud, abuse, and other trust and safety protocols; and
• protecting our legal rights and the rights of others

If legitimate interest is not an available legal basis in a particular jurisdiction, we will engage in the processing activities described above on a legal base that is available in that particular jurisdiction;

iv. We need to comply with our legal obligations under the applicable laws.

2.2. Purposes and Legal Basis for Processing

The purposes for which we pra cocess personal data, subject to applicable laws, and the legal basis on which we perform such processing, are as follows:

3. Cookies and Other Tracking Technologies

Cookies are small text files stored by your web browser when you use websites. You can control how websites use cookies by configuring Cookie Preferences at the bottom of our Website. Note that if you disable cookies entirely, our Services may not function properly.

When you first visit the Site, a pop-up will present your cookie options along with details such as the cookie name, sample value, expiration, type, and domain. Please review the information carefully and make your selection. Please review the information carefully and make your own choice regarding permitted cookies.

We and our third-party partners, such as analytics and advertising partners, may collect information about you via cookies. The information collected may include information such as unique identifies, system information, IP address, web browser, device type, your system preferences, and the web pages that you visit.

3.1. Types of Cookies

We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. We or our third-party partners may place the cookies under one of the following purposes:

• Function cookies: these cookies are essential for the core functionality of the site and related services. Without them, the site cannot function properly, so they cannot be disabled.
• Marketing cookies: these cookies allow us and our partners to deliver ads that are more relevant to your interests for marketing purposes. Without them, you will still see ads, but they may not be as tailored to your preferences.
• Measurement cookies: these cookies are used to analyze site usage, helping us measure and improve site performance. Without these cookies, we wouldn’t be able to understand which content is most valued or track how often unique visitors return, making it difficult to enhance the information we provide to you.

4. How We Share Your Personal Data

We will only share your personal data for lawful, legitimate, necessary, specific, and explicit purposes, and we will only share the personal data required to provide the Services. We require our partners and services providers, through agreements, to retain your personal data only for the necessary period and to implement adequate security measures to protect data security.

4.1. Affiliates and corporate partners

We disclose the categories of personal data described above in Section 1 between and among our affiliates and related entities, for legitimate business purposes and the operation of the Services, in accordance with applicable laws.

4.2. Services providers

We may share any personal data listed in Section 1 with our Service Providers. These parties help us provide the Services or perform business functions on our behalf. They include:

• Hosting and technology vendors. For instance, we use Amazon Web Services to power the infrastructure for our Services.
• Support and customer service vendors. We may use third-party providers to provide you with customer support services.
• AI Providers. We use externally trained models, in particular large language models provided by OpenAI and Deepseek, to provide the functionality for AI related services.
• Payment processors. We use payment services provided by Apple, PayPal, Alipay, WeChat Pay. Please check their terms of service and privacy policy for information on their use and storage of your personal data, as applicable.

4.3. Parties you authorized

We may share any personal data to other users who have access to your shared documents and files, either directly or indirectly through links you distributed via the Services, so that you could coordinate with your team members. For instance, the PDF files you create, which may contain your personal data, can be viewed, shared, edited, copied, and downloaded by others, depending on your choice.

4.4. Law enforcement agencies, public authorities or other judicial bodies and organizations

We disclose personal data if we are legally required to do so, or if we have a good faith belief that such use is reasonably necessary to:

• comply with a legal obligation, process or request;
• enforce our terms, policies, and standards, including investigation of any potential violation thereof;
• detect, prevent or otherwise address security, fraud or technical issues; or
• protect the rights, property or safety of us, our users, a third party or the public as required or permitted by applicable laws (including exchanging information with other companies and organizations for the purposes of fraud protection).

4.5. Change of corporate ownership

If we are involved in a merger, acquisition, bankruptcy, reorganization, partnership, asset sale or other transaction, we may disclose your personal data as part of that transaction. Should one of these events occur, we will make reasonable efforts to notify you before your personal data becomes subject to different privacy and security policies and practices.

5. Data Security and Retention Process

5.1. How we secure your personal data

We have implemented appropriate technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized processing, in accordance with applicable laws.

Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and personal data by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account. If you have any concerns that your account or personal data has been put at risk, for example if someone could have found out your password, please contact us by using the contact details provided in the Section “Contact Us”.

While we use reasonable commercial efforts to protect the data, no technology, data transmission, or system can be guaranteed to be 100% secure. In the event of a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to your data, we will notify you according to the applicable laws.

5.2. How do we retain your personal data

We adhere to retention policies for the personal data we collect to ensure that it is not retained longer than necessary for the intended purpose. If you deactivate your account, delete personal data, or the retention period is expired, we will delete or anonymize your personal data, except in the following cases:

• Compliance with legal requirements regarding data retention according to the applicable laws.
• Extension of the period for financial, audit, dispute resolution, or other legitimate purposes.

When assessing how long your personal data is retained, we consider criteria such as: (i) the nature of the personal data and the activities involved; (ii) when and for how long you use the Services; and (iii) our legitimate interests and our legal obligations.

6. International Transfers of Personal Data

As a global enterprise with users in the United States, the European Union, Canada, and other regions, your personal data is primarily stored on servers in the EU, United States and Singapore. However, we also rely on service providers around the globe to support our operations. Consequently, your personal data may be accessed by our affiliates or transferred to third-party service providers and business partners in various locations, to fulfill the purposes set forth in this Policy.

In the event of an international transfer of personal data, when required by applicable laws, we will provide an adequate level of protection for your personal data using various means, including implementing Standard Contractual Clauses or data transfer agreements that comply with applicable laws between our affiliates and third parties or any other lawful approach that permits the lawful transfer of personal data from those countries. You can obtain more details of the protection given to your personal data when it is transferred outside of your country by contacting us as referred to in the Section 13 below.

7. Information About Other Individuals

If you give us information on behalf of someone else, you confirm and represent that you have the consent of such person to do so and such person has appointed you to act on his/her behalf to:

• give consent on his/her behalf to the processing and transfer of his/her personal data; and
• receive on his/her behalf any notices relating to data protection.

8. Children

Our Services are not intended for children under the age of 16. We do not knowingly solicit data from or market to children under 16 years of age. If you do not meet applicable age requirements, please do not use our Services

If we learn that personal data from users less than 16 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 16, please contact us.

9. Your Privacy Rights

Subject to applicable law and depending on where you reside, you may have some rights regarding your personal data, as described below. If you have any other requests relating to the access of your personal data, please contact us using the contact details listed in the Section “Contact Us”.

9.1. Data Access

You may have the right to know what personal data we process about you, including the categories of personal data, the business or commercial purposes for collection, the categories of third parties to whom we disclose it and other information according to the applicable law.

You may have the right to access and obtain a copy of your personal data in accordance with the applicable laws. Where applicable, we will provide the information in a portable, machine-readable, readily usable format.

9.2. Data Correction

You may have the right to request that we correct inaccurate personal data that we retain about you, subject to certain exceptions.

9.3. Data Deletion

You have the right to delete your account and erase your personal data. Upon deleting your account, all your personal data will be deleted. Additionally, you may also request deletion of the personal data you provide by contacting us. If some of your personal data cannot be deleted, we will inform you of the reasons for not taking action.

Please note that we reserve the right to retain some of your personal data where there are valid grounds for us to do so under applicable laws.

9.4. Withdrawal of Consent

Where we process your personal data on the basis of your consent, you may withdraw your consent by contacting us. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

9.5. Objection to the Processing

Subject to applicable laws, you may object to the processing of your personal data based on our legitimate interests where there are grounds relating to your particular situation by contacting us. Please note that we may have an overriding legitimate interest to keep processing your personal data, but we will let you know where this is the case.

9.6. Restriction to the Processing

If you would like to restrict our processing of your personal data, you may contact us. You have the right to restrict the processing of your data where one of the following applies:

• the processing is unlawful and you oppose the erasure of relevant personal data;
• for the purpose of establishment, exercise or defense of legal claims, you request us to retain your personal data that we were supposed to delete;
• your objection regarding the accuracy of your personal data is pending our verification;
• your request to object to the processing of your personal data is pending our verification.

9.7. Lodge a complaint with your local data protection authority

Subject to applicable data protection laws, you may have the right to submit your complaint to the local data protection authority where you reside if you consider that the processing of your personal data infringes any applicable data protection laws.

9.8. Other Rights

Depending on your jurisdiction, you may be entitled to additional rights in relation to your personal data. If you would like to contact us to exercise one or more of these rights, to ask a question about these rights or any other provision of this Policy or about our processing of your personal data, or to file a complaint about how we process your personal data, you may use the contact details provided in Section “Contact Us” below.

When submitting a right request, please specify the scope and basis of your request and provide us with the necessary information to verify your identity. We may contact you to confirm your identity in order to handle your request. We will respond to your request or complaint in due course under the applicable laws.

10. Additional U.S. State Disclosures

We collect personal data from and about you in the preceding 12 months as described in Section 1 above.

We disclose personal data with third parties for business purposes in the preceding 12 months as below:

To the extent provided for by local law and subject to applicable exceptions, you may have the following rights:

• Opt-out of marketing communications. We provide marketing information through in-app notifications. If you do not wish to receive these notifications, you can disable them in your device settings.
• Limit the Use of Sensitive Personal Data. The payment account IDs and the content of uploaded files may constitute sensitive personal information under U.S. law. You have the right to request limitation of use and disclosure of your sensitive personal data, subject to certain exceptions.
• Do Not Sell or Share My Personal Data. As defined by applicable State data protection laws, we “sold” or “shared” your Device and Network Data and Usage Data for purposes of serving you advertisements based on your activity across other sites and services (“cross-context behavioral advertising” or “targeted advertising”). If you would like to opt out of the sale or sharing of your personal data, please navigating to “Do not sell or share my personal information” at the bottom of websites of our Services, or contact us by details provided in Section “Contact Us” below.
• Appeal. You may appeal our refusal to take action on a request by contacting us using the contact details provided in Section “Contact Us” below.
• Direct Marketing. We do not disclose personal data to third parties for their direct marketing purposes.

11. Third Party Services

Our Services incorporate services and functions provided by third parties, such as Google API Services, which enable end users to read, modify, and save files from the API client. When you choose to enable such Third-Party Services, Wondershare may share your information with such Third-Party Services, including your files, text, images and other information. Third-Party Services are not owned or controlled by Wondershare and may have their own policies and practices for its collection, use, and sharing of your personal information. Please check the permissions, privacy settings and privacy notices of these Third-Party Services or contact the provider for any questions.

12. Update To This Policy

The Services and our business may change from time to time. We recommend checking this page to stay up to date with the latest changes. If there are any substantial changes to this Policy, depending on the nature of such changes, we will notify you in advance through pop-ups, push notifications, and other appropriate means.

13. Contact Us

For more information about your data subject rights, or how we process your personal data, please contact us by the information below.

Contact Person: Wondershare Privacy Team

Contact Details: privacy@wondershare.com